Cancellation Policy

1. Cancelling Your Subscription

You may cancel your Plan2Explore subscription at any time through your account settings, the applicable payment provider, or by contacting [email protected].

Cancellation stops future subscription renewal or future subscription access according to the billing and account settings that apply to your plan. Cancelling does not automatically delete your account or trip data.

2. Subscription Access After Cancellation

If your subscription has already been paid for a billing period, your access may continue until the end of that billing period unless otherwise stated at purchase or required by law. After the subscription ends, your account may move to a free tier or limited-access state.

Subscription cancellation does not create a credit, token balance, cash balance, or automatic refund unless the applicable purchase flow or law requires otherwise.

3. AI Credits and Tokens

Any accumulated AI usage credits or manually purchased AI tokens do not expire simply because you cancel your subscription.

Your ability to use those credits or tokens may still depend on maintaining an active Plan2Explore account, complying with the Terms and Conditions, and using features that are available on your current account tier.

4. Third-Party Bookings

Cancelling a Plan2Explore subscription does not cancel flights, hotels, events, tours, activities, insurance, or any other third-party bookings. Those bookings are governed by the cancellation terms of the relevant provider.

You must contact the airline, hotel, event platform, ticket provider, travel provider, or payment provider directly for third-party booking cancellations.

5. Account Closure

If you want to close your account or request deletion of personal data, contact [email protected]. Some records may be retained where needed for security, fraud prevention, accounting, dispute handling, or legal compliance.